Last modification: 23/05/2024

The UnaBiz group pays particular attention to protecting the Personal Data of each user of the UnaBiz corporate website and it undertakes to provide the highest level of protection for these data in accordance with applicable laws in particular with the General Data Protection Regulation (“GDPR”).

This notice is provided by Unabiz SAS, having its registered office at 425 rue Jean Rostand, 31 670 Labège, France and registered in Trade and Companies Register of Toulouse under number 912 302 122 (“UnaBiz”), acting as a Controller as per the GDPR when processing your Personal Data via our corporate website.

In this Privacy Notice, we use “we”, “us” and “our” to refer to UnaBiz. Any reference to “you” or “your” means you as a user of the UnaBiz corporate websites. “Personal Data” and “Controller” have the meaning given by the GDPR.

What this notice covers

This notice is intended to inform you about how UnaBiz processes Personal Data it collects from you when interacting with us via our corporate website (for instance, by using the contact form available on our website or by subscribing to our newsletter, etc.).

This notice applies to the use of Sigfox corporate website and related websites such as build, support, buy, backend when accessing them via the Sigfox corporate website.

This notice does not extend to any linked third-party widgets or sites, which have their own privacy notice. Indeed, some of our websites contain widgets and social media features, such as the “post” button or Facebook “like” button. These widgets and features may collect your IP address, which pages you are visiting, and may set cookies to enable the feature to function properly. Widgets and social media features are either hosted by a third-party or hosted directly by us. You should always check the privacy settings and notices in these third-party services to understand how those third parties may use your information. 

It helps you understand:

• What information we collect about you
• How we use information we collect 
• How we share information we collect 
• How we store and secure information we collect 
• How to access and control your information 
• How we transfer information we collect internationally 
• Other important privacy information

If you do not agree with this notice, do not interact with any other aspect of our business.  

What information we collect about you

Information you provide through our corporate contact form: We collect personal identification information about you (mandatory information such as : salutation, first name, last name, business email, phone number, country, job function, job level, company name, company website, company sector and contact type) when completing the contact form for submission on requests and enquiries.

Information you provide through our contact operator form on Buy: We collect personal identification information about you (first name, last name, email address).

Information you provide when subscribing to our newsletter: We collect personal identification information about you (mandatory information such as : business email, and non-mandatory information : full name).

Backend account and profile information: We collect personal identification information about you when create your backend account (mandatory: first name, last name, email and password; non-mandatory : position) and then when you log in to your account (email address and password) to have access to the Sigfox services.

Buy account and profile information: We collect personal identification information and billing information about you by creating or logging to your buy account when wanting to buy connectivity (mandatory information such as first name, last name, email address, company, country, address, and non-mandatory information : VAT number)

Build account and profile information: We collect personal identification information about you when creating (first name, last name, email address, password, country) or logging in (email address, password) to your build account to build your IoT products.

Device and Connection Information: We collect information that is automatically recorded whenever you access or use our websites, regardless of whether you are a registered user or logged in to your account, such as your IP address, the date and time you access or use our website, the hardware (computer, phone, tablet, or other devices ) and software (operating system, browser type) you are using, the URLs of referring/exit pages, the number of clicks, pages viewed and the order of those pages and the amount of time spent on particular pages.

Cookies and Other Tracking Technologies: UnaBiz uses cookies and other tracking technologies (e.g., web beacons, device identifiers and pixels) to record visitors requests and inquiries. For more information, please see our Cookies Notice, which includes information on how to configure these cookies.

How we use information we collect

Below are the specific purposes for which we use the information we collect about you.

• To enable you to access and to use our website via your browser’s cookies;
• To deal with your requests and enquiries;
• To subscribe to a UnaBiz newsletter;
• To buy connectivity;
• To certify IoT products;
• To have access to the Sigfox services;
• For technical support: to resolve technical issues you encounter, to respond to your requests for assistance, to analyse crash information, etc. 

Depending on the situations, UnaBiz always collects and processes your Personal Data according to :

• Your/its legitimate interest to perform an action requested by you (as described above);
• Your consent (for instance via our contact form);

How we share information we collect

UnaBiz ensures that it processes only the necessary Personal Data it needs to execute the purpose of the processing. Subject to the applicable law, we may disclose your Personal Data to the following recipient(s) on a need-to-know basis:

• UnaBiz and its affiliates;
• Authorised persons working for or on behalf of UnaBiz, including our agents, service providers and advisers providing the variety of products and services we need (including IT, procurement, communication, compliance, security and training services);
• UnaBiz business partners in connection with UnaBiz activities (including law firms, auditors, consultants, insurance company);
• UnaBiz clients or partners such as operators;
• Other authorised third parties in connection with any merger, reorganisation, sale of UnaBiz assets, or a financing or acquisition of our business by another company;
• Government bodies and law enforcement agencies or authorities where necessary to comply with applicable law.

How we store and secure information we collect

Information storage and security

We use physical, technical and organizational security measures in order to prevent any accidental or intentional alteration, loss, destruction and/or unauthorised access to your Personal Data. This includes ensuring the security of access to premises and IT systems, data encryption and network security policies (e.g. data breach procedure).

We limit access to your Personal Data to our employees who reasonably need to access them with regards to the purpose of processing and we encourage our employees to guarantee the confidentiality of your Personal Data.

UnaBiz agreements defined the terms and conditions under which the subcontractors shall process Personal Data on its behalf, to ensure their compliance with respect to the GDPR.

How long we keep information

UnaBiz holds your Personal Data for as long as necessary for your activity on our website according to the following retention periods :

Purpose	Retention period
Marketing information (via contact form)	3 years from the last action of the prospect
Cookies	13 months
Newsletter subscription	For the duration of the subscription
Buy connectivity	Until the deletion of the account by the user
Build IoT products	Until the deletion of the account by the user
Access to the Sigfox services (backend)	For the duration of the related agreement
Technical support	5 years from the creation of the support account

How to access and control your information

You have certain rights available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.

Your Rights: 

You have the right to access and request a copy of your information, to object to our use of your information (including for marketing purposes), to request the deletion or restriction of your information, or to request your information in a structured, electronic format. 

Below, we describe the tools and processes for making these requests. You can exercise some rights by logging into the website and using settings available within the website or your account. 

For all other requests and if you have any question concerning your Personal Data, you may contact us by email at : [email protected]. If you believe, after contacting us, that your rights are not respected, you can submit a complaint online on the CNIL website.

Your request may be limited in certain cases: (i) if your request concerns a third-party; (ii) the request is unfounded or excessive given its recurrent nature or (iii) if the Personal Data has been erased pursuant to the applicable retention periods (see “How long we keep information”).

Access and update your information in your different Sigfox accounts: You can update your profile information (First Name, Last Name, Position, Time Zone, Password, Email) within your profile settings and modify content that contains information about you using the editing tools associated with that content.

Delete your Sigfox accounts:  To delete your Sigfox accounts, you shall ask your administrator.

Opt-out of communications including our newsletter: You may opt out of receiving promotional communications from us by clicking the dedicated link at the footer of the emails you receive from us.

Turn off Cookie Controls: Relevant browser-based cookie controls are described in our Cookies Notice.

Changes to our Privacy Notice

We may change this privacy notice from time to time. We will post any privacy notice changes on this page. We will also keep prior versions of this Privacy Notice in an archive for your review.  We encourage you to review our privacy notice whenever you use our websites to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy notice, you will need to stop using the websites and deactivate your account(s), as outlined above.

Contact Us

As your Personal Data is controlled by Unabiz SAS, if you have questions or concerns about how your information is handled, please direct your inquiry to :

Unabiz SAS
425 rue Jean Rostand
31 670 Labège
Phone: +335 34 31 03 16
E-Mail: [email protected]